SkyDemon Forums

Updating App loses Pooley and AFE Plates

http://23588_2017.hs2.instantasp.net/Topic9712.aspx

By jay_hl - 6/25/2013 11:08:54 PM

Hi All

I have just update to the latest software version (2.7 from memory) for SD for iPad, and noticed that in doing so my previously downloaded entire Pooleys and AFE plates needed downloading again.

Is this a bug that when the software updates all the pdfs are lost, and if so, I can imagine that re loaded any custom pdf in the new document library might be a pain to re load.

Just sat through 80mb (Pooleys) + 155mb (AFE) to downloads, and don't fancy doing this every software version update.

Thanks

Jay
By Tim Dawson - 8/7/2013 3:28:02 PM

If you contact our support and identify yourself, we can work out why your AFE plates are no longer showing. Are you sure it isn't the case that your AFE purchase was for the 2012 plates, which have now been deleted? It is unlikely that an upgrade would affect plate availability.